Refund & Cancellation Policy

Overview

Trailer-Made® is committed to transparency at every stage of the purchase process. Our payment structure is specifically designed to protect buyers — the final payment is never due until you have reviewed and approved your completed trailer on video. This page outlines our full refund and cancellation policy.

Reservation Deposit — $4,997

The $4,997 reservation deposit paid to secure your build slot is fully refundable prior to production commencing on your unit.

• If you cancel before your production start date, your full $4,997 deposit will be refunded within 10 business days.
• Once production has commenced on your specific unit, the deposit is non-refundable. However, it may be offered as a credit toward a future order at Trailer-Made®'s discretion.
• Your production start date will be confirmed in writing before work begins on your unit.

Mid-Build Payment — $19,999

The mid-build payment of $19,999 is due at the Day 14 production milestone and is non-refundable once paid, as it corresponds to materials and labor already committed to your specific build.

• Cancellations after the mid-build payment has been made are not eligible for refund of that payment.
• If you have extenuating circumstances, please contact us directly at [email protected] — we handle unusual situations on a case-by-case basis.

Final Payment — $25,001

The final payment of $25,001 is the most protected step in our process:

• This payment is not due until you have received and reviewed the full video inspection of your completed trailer.
• If the video inspection reveals that the trailer does not meet the agreed specifications, we will address the issues before requesting final payment.
• Once the video inspection has been approved by the buyer and the final payment has been made, the sale is considered final and the trailer proceeds to delivery.

Post-Delivery Issues

If you discover an issue with your trailer after delivery that was not apparent from the video inspection:

• Contact us within 7 days of delivery at [email protected] with documentation of the issue.
• Equipment defects covered by manufacturer warranties should be claimed directly through the applicable manufacturer. We will assist you in navigating the warranty claim process.
• We address legitimate post-delivery concerns in good faith and work to resolve issues promptly.

Financing Orders

If your purchase is financed through a third-party lender, cancellation and refund terms may be affected by your financing agreement. Please review your financing agreement carefully and contact your lender with any financing-specific questions.

Summary Table

Questions About Your Order?

We handle all refund and cancellation requests personally. If you have questions about your specific situation, please reach out directly before making any decisions.

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