Our payment structure is designed to protect you at every step. The reservation deposit is fully refundable before production starts, and the final payment is never due until you have approved your completed trailer on video. This policy explains the full details.
Trailer-Made® is committed to transparency at every stage of the purchase process. Our payment structure is specifically designed to protect buyers — the final payment is never due until you have reviewed and approved your completed trailer on video. This page outlines our full refund and cancellation policy.
The $4,997 reservation deposit paid to secure your build slot is fully refundable prior to production commencing on your unit.
The mid-build payment of $19,999 is due at the Day 14 production milestone and is non-refundable once paid, as it corresponds to materials and labor already committed to your specific build.
The final payment of $25,001 is the most protected step in our process:
If you discover an issue with your trailer after delivery that was not apparent from the video inspection:
If your purchase is financed through a third-party lender, cancellation and refund terms may be affected by your financing agreement. Please review your financing agreement carefully and contact your lender with any financing-specific questions.
| Payment | Amount | Refundable? |
|---|---|---|
| Reservation Deposit | $4,997 | Yes — before production starts |
| Mid-Build Payment | $19,999 | No — non-refundable |
| Final Payment | $25,001 | Protected — only due after video approval |
We handle all refund and cancellation requests personally. If you have questions about your specific situation, please reach out directly before making any decisions.
Email us at [email protected] with your order details and we will respond within 1 business day.
We are committed to fair, transparent outcomes for every buyer. If something is not right, let us know.